Refund policy

We have a 30-day return policy: you have 30 days after receiving your item to request a return.

The item must be in the same condition you received it, unused, with its tags and in its original packaging, for the return to be accepted. You will also need the receipt or proof of purchase.

To start a return, you can contact us at contacto@maxipiel.com. Please note that returns must be sent to the following address:

Salida de los Gómez 932, Casa Blanca, C.P. 37170, León, Guanajuato, Mexico.

If the return is accepted, we will send you a return shipping label along with instructions on how and where to send the package. Items sent back without first requesting a return will not be accepted.

For any question about returns, you can contact us at contacto@maxipiel.com

Damage and problems

 
Please inspect your order as soon as it arrives and contact us immediately if the item is defective, damaged or if you received the wrong item, so we can evaluate the problem and make it right.

Exceptions / non-returnable items

 
Certain items cannot be returned, such as leather scrap and made-to-order products (special orders or custom items). We also do not accept returns of hazardous materials, flammable liquids or gases. If you have a question about a specific item, please contact us.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

 
The fastest way to get what you want is to return the item you have and, once the return is accepted, place a separate order for the new item.

European Union 14-day cooling off period

Notwithstanding the above, if the merchandise is shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. As above, the item must be in the same condition you received it, unused, with its tags and in its original packaging. You will also need the receipt or proof of purchase.

Refunds

 
We will let you know once we have received and inspected your return, and tell you whether the refund was approved. If it is approved, you will be refunded automatically to your original payment method within 10 business days. Keep in mind that your bank or credit card issuer may take additional time to process and post the refund.
If more than 15 business days have passed since we approved your return, please contact us at contacto@maxipiel.com